How to Enable Field Watcher in ServiceNow
Field Watcher is a powerful feature in ServiceNow that allows users to monitor changes to specific fields within records. This feature is particularly useful for ensuring data integrity and providing real-time alerts when critical changes occur. In this article, we will guide you through the process of enabling Field Watcher in your ServiceNow instance.
Step 1: Navigate to the System Properties
To enable Field Watcher, you first need to navigate to the System Properties section in ServiceNow. You can do this by following these steps:
1. Log in to your ServiceNow instance.
2. Click on the “Admin” link in the top menu.
3. Under the “System Properties” section, click on “Field Watcher.”
Step 2: Configure Field Watcher Settings
Once you have accessed the Field Watcher settings, you can configure the following options:
1. Enable Field Watcher: Check this box to enable Field Watcher for your instance.
2. Default Scope: Choose the default scope for Field Watcher, which can be “All,” “Selected,” or “Custom.”
3. Selected Fields: If you have chosen “Selected” as the default scope, you can select the fields you want to monitor by clicking on the “Add” button and searching for the desired fields.
4. Custom Scope: If you have chosen “Custom” as the default scope, you can define a custom scope by entering the appropriate criteria.
Step 3: Set Up Alert Rules
After enabling Field Watcher, you can set up alert rules to notify users when changes occur. To do this, follow these steps:
1. Navigate to the “Alert Rules” section in the System Properties.
2. Click on the “New” button to create a new alert rule.
3. Enter a name and description for the alert rule.
4. Configure the conditions for the alert rule, such as the field that has changed, the type of change (create, update, delete), and the value of the change.
5. Set the alert recipient(s) by specifying the user or group to receive the alert.
6. Save the alert rule.
Step 4: Test and Monitor
Once you have enabled Field Watcher and set up alert rules, it’s essential to test the system to ensure that it works as expected. You can do this by making changes to the monitored fields and verifying that the alerts are triggered correctly.
To monitor the Field Watcher activity, you can:
1. Navigate to the “Field Watcher” section in the System Properties.
2. Review the list of monitored fields and their associated alert rules.
3. Check the “Audit Log” to see the history of changes and alerts.
Conclusion
Enabling Field Watcher in ServiceNow is a straightforward process that can significantly enhance your data monitoring and alerting capabilities. By following the steps outlined in this article, you can effectively monitor changes to critical fields and ensure data integrity in your ServiceNow instance.
